Customer Support Lead / Manager (Permanent remote job)

From 5 to 10 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

COA Network is a tech company that has developed many SaaS applications in the Telephony, CRM, Mar-Tech and Recruiting spaces

We are launching a new enterprise version of our cloud phone system and we are looking for a Customer Support Lead/Manager. As the founding member of our Support Team, you will help hire, mentor and train a team of support members. The ideal candidate excels at both day-to-day technical support and building scalable support frameworks, processes, tools, and partnerships. If you are customer-obsessed, love to build, and are looking for a growth opportunity, we would love to hear from you!


Top Reasons to work For us:


  • Chance to build a support team from the ground up!
  • Work from home -
  • Total Autonomy, leave your mark!
  • The manager is very well-liked.
  • The very fun work atmosphere
  • 5.0 Rating on Glassdoor!

What you will be doing:


  • Own support and customer success across multiple channels - email, live chat, and occasionally phone or video for our rapidly growing customer base.
  • Develop, implement and scale our Customer Support framework and strategy thinking about software tools to implement, SLA's and SOP's to develop as we grow and scale
  • Work collaboratively with all other groups including Product Management, Engineering, Marketing, Sales, and Finance.

Experience you will need:

  • 5 years + experience in a customer/technical support role in the SaaS space
  • 2 years + as a manager or team lead managing a support team
  • Nice to have Integration experience, Webhooks and API's


Role:Customer Success Manager

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional AreaCustomer Success, Service & Operations

Role CategoryCustomer Success

Employment Type:Full Time, Permanent

Education

UG:Graduation Not Required

Company Profile

COA NETWORK INDIA PRIVATE LIMITED

COA Network is a tech company that has developed many SaaS applications in the Telephony, CRM, Mar-Tech and Recruiting spaces

Company Info
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View Contact Details+

Contact Company:COA NETWORK INDIA PRIVATE LIMITED

Address:Babukhan Millenium Center, #501, B-Block, Somajiguda, Hyderabad, Telangana 500082

Website:https://www.coanetwork.com/