End-User Computing/ Support Specialist (Remote!)

From 1 to 5 year(s) of experience
₹ 3,00,000 - 8,00,000 P.A.

Job Description

COA Network is a tech company that has developed many SaaS applications in the Telephony, CRM, Mar-Tech and Recruiting spaces.


We have been looking for End User Computing/ Support Specialist.


Top Reasons to work For us:


  • Permeant work from home!
  • Be recognized for your effort.
  • Work with Fortune 100 clients.
  • Total Autonomy, leave your mark!
  • Interact with US Team - Gain international exposure working with a US Team
  • The manager is very well-liked.
  • Very fun work atmosphere
  • 5.0 Rating on Glassdoor!
  • Access to the best training programs - Gain access to the top training courses for free!

What you will be doing:


First and foremost, this is a customer support role for virtualized AWS workspaces.

On a typical day, a Support Engineer will be primarily responsible for solving customers cases through a variety of customer contact channels which include telephone, email, and web/live chat.


You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.


Required Skills:


  • Bachelor s degree in a relevant field e.g. Information Systems Management or equivalent experience
  • Overall experience with Information Technology in a matrixed environment
  • Technology skills at a global enterprise scale
  • Amazon Workspaces Amazon AppStream
  • AWS Lambda
  • Python
  • Microsoft PowerShell
  • AWS cloud infrastructure
  • Automation of operational and recurring services for instance provisioning instance configuration changes user self-service tools automated event triggering etc.



Role:IT Security - Other

Salary: 3,00,000 - 8,00,000 P.A.

Industry:Software Product

Functional AreaIT & Information Security

Role CategoryIT Security

Employment Type:Full Time, Permanent

Education

UG:Graduation Not Required

Company Profile

COA NETWORK INDIA PRIVATE LIMITED

Succesful Application Service Provider. with offices in US, India, and Russia.
Company Info
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Contact Company:COA NETWORK INDIA PRIVATE LIMITED

Address:6-3-1099/1100, SOUTH BLOCK FLAT NO.501,5th Floor,,, B BLOCK BABUKHAN MILLENIUM CENTRE,SOMAJIGUDA,HYDER, ABAD, Hyderabad, Telangana, India